About
Designed for new team members, this session provides the tools and knowledge necessary to thrive in a State Farm agency. We’ll guide them through the core systems and best practices that help your team hit the ground running. From mastering State Farm software to managing tasks and claims, this training will ensure that your new hires are set up for success from day one. Key Topics: ✅ State Farm Systems – Hands-on walkthrough of ABS, ECRM, NECHO, and Planning Conversation Tool ✅ Creating Sales Opportunities – Maximizing multi-lining and cross-selling strategies ✅ Claims Process & Quality Service Conversations – Best practices for handling claims and building relationships ✅ Task Management & Proper Documentation – Staying organized and prioritizing tasks
